To check the whereabouts of your package, kindly make use of the tracking number provided by the shipper or carrier. The majority of carriers offer online tracking systems that enable you to view the current location of your package and estimated delivery date. Your tracking number and shipping carrier details can be found in the confirmation email that we sent you. If you encounter any issues with the tracking of your package, please do not hesitate to contact us for assistance.

The possibility of changing the delivery address of your package varies depending on the carrier and the current delivery status of the package. Some carriers may provide an option for address change requests, while others may not. To obtain more information and guidance on how to request a change of delivery address, we recommend reaching out to the carrier directly. If you have any further questions or concerns, please don't hesitate to contact us for further assistance.

If your package is marked as delivered but you haven't received it, we recommend contacting the carrier directly to initiate a lost package investigation. They will work to locate your package. Please note that LYHO is not responsible for packages that are marked as delivered but not received. If you have any further questions or concerns, please do not hesitate to contact us for further assistance.

If your package is damaged, Please contact us immediately to initiate a claim for damaged goods. Please provide us documentation, such as photos of the damaged package or contents, to support your claim.

When it comes to tracking international packages, the good news is that most carriers do offer this service. This means that you can track your package as it makes its way to its destination country. However, it's important to keep in mind that the level of tracking available and delivery time can vary depending on the destination country and carrier. Some countries may have more detailed tracking information available than others, while certain carriers may provide more comprehensive tracking services than others. Additionally, some countries may have more stringent customs requirements that could lead to longer delivery times or more limited tracking information. please do not hesitate to contact us for further assistance.

In general, when a package is shipped internationally, it is subject to the customs regulations of the destination country. Most countries have specific rules in place for importing goods. To determine if your package requires customs clearance, we recommend consulting the Customs Administration laws of your destination country. If you have any additional questions or concerns about customs regulations and procedures, please don't hesitate to contact us for further assistance. We're here to help you navigate the complex world of international shipping and ensure that your packages are delivered safely and efficiently.

Polymer clay is a type of synthetic clay that is used for making a variety of arts and crafts. It is made of PVC (polyvinyl chloride) that has been combined with a plasticizer to make it pliable and moldable. The plasticizer is usually a type of oil, such as mineral oil or liquid paraffin that helps to soften the PVC and make it more flexible and workable.

Polymer clay jewelry is generally very lightweight, especially compared to metal jewelry. This is because polymer clay is a type of plastic and is much less dense than metals like gold or silver, but in general, polymer clay jewelry is very comfortable to wear and will not weigh down the wearer. Additionally, because polymer clay can be molded into a wide range of shapes and sizes, it allows for intricate and detailed designs without adding extra weight.

- To keep your polymer clay jewelry looking its best, avoid exposing it to extreme temperatures, direct sunlight, and moisture. Store it in a cool, dry place. - Clean the earring studs with a wet wipe before use if you have sensitive skin. - Gently clean your jewelry with a q-tip and makeup remover in case of makeup stains. - Do not Bend your jewelry - Do not Place it in a bag with heavy objects - Do not Swim or shower with it – the coating is not 100% waterproof.

There are several key differences between polymer clay and traditional clay: 1- Polymer clay is a type of plastic-based clay that is made of synthetic materials, whereas traditional clay is made of natural materials such as earth or clay minerals. 2- Polymer clay is more durable and resistant to breakage than traditional clay, which can be brittle and fragile. 3- Polymer clay is very lightweight but traditional clay can be very heavy. 4- Polymer clay has a smooth and pliable texture that is easy to work with and can be molded and shaped into a variety of forms. Traditional clay can have a coarser texture and can require more effort to shape and mold.

While polymer clay is generally considered to be a safe and non-toxic material. Polymer clay is considered to be more allergy-friendly, as it does not contain common allergens like nickel, lead, or other metals that may cause skin irritation. Additionally, because polymer clay can be baked in a home oven to harden, it eliminates the need for harsh chemicals that may cause allergic reactions. However, as with any material, it is always best to test for any allergic reactions before wearing polymer clay jewelry or using it in any other applications.

Yes, please see our Return Policy for information on returning items.

Lyho jewelry is handcrafted using high-quality materials to ensure both beauty and durability. Our jewelry is primarily made from polymer clay, a synthetic material that offers exceptional versatility and flexibility in design. In addition, our studs are crafted from stainless steel and are free from nickel and lead, making them hypoallergenic and ideal for those with sensitive skin. To complement the unique designs of our pieces, we use real gold or silver plated findings and charms on brass core metal. This ensures that our jewelry not only looks stunning but also withstands the test of time. At Lyho, we are committed to providing our customers with stylish, high-quality jewelry that they can enjoy for years to come.

Gold-plated jewelry refers to jewelry that has a thin layer of gold applied to the surface of another metal. The base metal is usually a less expensive metal such as stainless steel or brass, and the gold plating provides a more attractive and valuable appearance to the jewelry. Gold plating is often used as an alternative to solid gold jewelry, as it offers a similar appearance at a lower cost. However, it is important to note that gold plating may wear off after 2 or 3 years with exposure to water, chemicals, and friction.

Yes, it is possible for brass jewelry to be nickel and lead-free, which can make it less likely to cause an allergic reaction. However, it is important to note that some people may still be allergic to other metals present in the brass alloy, such as copper or zinc.

Please see our Shipping Policy for information on shipping methods, costs, and delivery times.

The lead time for a custom order will vary depending on the size and complexity of the piece, but we typically need 2-3 weeks to complete a custom piece.

On some special occasions such as Valentine's day or Christmas holidays we offer gift wrapping and packaging for all of our products, including gift boxes and gift cards, but please contact us in any case you would like to receive your items gift-wrapped. We are happy to help.

Yes, we do offer custom orders. Please contact us to discuss your specific needs.

We accept various forms of payment, including credit cards (Visa, Mastercard, American Express, AMEX, Opay), debit cards, PayPal, Apple Pay, Google Pay, iDeal, and bank transfers. If you have any questions or concerns regarding payment options, please do not hesitate to contact us. We will be happy to assist you further.

Thank you for your interest in our privacy policy. We take the privacy and security of our customers' information very seriously, and we have implemented a comprehensive privacy policy to protect your personal information. Please check our privacy policy page for more informations.

Our Return policy covers all products purchased from our online store and is valid for 14 days from the date of delivery for a full refund or exchange. The items must be in their original condition and packaging, and all tags and labels must still be attached. Please Check our Return& Refund policy page for more information. Do not hesitate to contact us. We will be happy to assist you further.

Once we receive and process your returned item, we will issue your refund within 3-5 business days. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.

If you are returning an item because it is damaged, defective, or incorrect, we will cover the cost of return shipping. However, if you are returning an item for any other reason, you will be responsible for the cost of return shipping.

Yes, you can return an item that was purchased on sale for a refund or exchange, as long as it meets our return policy requirements. However, Please note that the refund for a sale item will be issued in the form of store credit, which can be used towards future purchases. The store credit will not be refunded to your original method of payment. If you have any further questions about our refund and return policies, please feel free to contact us.

To create an account, click on the profile icon at the top right side of the website, then click on the "Sign Up" button on the profile page and follow the prompts. You will be asked to enter your name, email address, and create a password. Once you have completed the registration process, you will receive a confirmation email. If you have any further questions, please feel free to contact us.

To change your account information, log into your account on our website and navigate to the "Account Settings". From there, you can edit your name, email address, password, and other account information. If you have any further questions, please feel free to contact us.

To delete your account, please contact us directly and we will assist you with the process. Please note that deleting your account will permanently delete all of your account information, including order history and saved payment methods. If you have any further questions, please feel free to contact us.

To reset your password, click on the "Forgot Password" link on the login page and follow the prompts. You will be asked to enter the email address associated with your account, and we will send you an email with instructions on how to reset your password. If you have any further questions, please feel free to contact us.

To unsubscribe from our email newsletter, simply click on the "Unsubscribe" link at the bottom of any of our email newsletters. You will be taken to a page where you can confirm your unsubscribe request. If you have any further questions, please feel free to contact us.

To update your payment information, log into your account on our website and navigate to the "Payment Methods" or "Billing" page. From there, you can add, edit, or delete your saved payment methods.

You can access your account on different devices by logging into your account on our website using your email address and password. Your account information, order history, and saved payment methods will be synced across all devices.

We take various measures to protect customer data, such as using encryption, firewalls, and access controls to prevent unauthorized access. We also conduct regular security audits and use industry-standard security best practices. Please check our Privacy policy page for more information.

We only collect personal information that is necessary to provide our services or complete orders, such as name, address, email address, and payment information. We do not collect sensitive personal information, such as social security numbers or medical information. Please check our Privacy policy page for more information.

We do not share customer data with third parties, except as required by law or to provide our services. Please check our Privacy policy page for more information.

We use industry-standard encryption and security protocols to protect customer payment information. We also work with trusted payment processors who have their own security measures in place.Please check our Privacy policy page for more information.

If you suspect a security issue, such as unauthorized access to your account or suspicious activity on our website, please contact us immediately. We will investigate and take appropriate action to resolve the issue.Please check our Privacy policy page for more information.

Yes, Our prices are inclusive of taxes. If you have any further questions, please feel free to contact us.

Yes, we offer discounts and promotions from time to time. Please sign up for our email newsletter or follow us on social media to stay up-to-date on the latest promotions.If you have any further questions, please feel free to contact us.

No, only one promotion or discount can be used per order, unless otherwise stated. If you have multiple promotions or discounts, you can use them on separate orders.If you have any further questions, please feel free to contact us.

Our refund policy for promotions or discounted items is the same as for regular-priced items. You can return or exchange any item within our specified return period, subject to our return policy requirements. The refund or exchange will be for the sale price of the item, not the original price. However, Please note that the refund for a sale item will be issued in the form of store credit, which can be used towards future purchases. The store credit will not be refunded to your original method of payment. If you have any further questions about our refund and return policies, please feel free to contact us.